Terms of Use

Last Updated: November 28, 2025

1. Acceptance of Terms

Welcome to dashboards.ai ("Platform," "Service," "we," "us," or "our"), operated by meshX (https://meshx.io) ("meshX," "Company"). By accessing or using dashboards.ai, you ("User," "you," or "your") agree to be bound by these Terms of Use ("Terms"). If you are using the Platform on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms, and references to "you" include both you as an individual and the organization.

If you do not agree to these Terms, you must not access or use the Platform.

2. Description of Service

dashboards.ai is a Software-as-a-Service (SaaS) cloud-based AI data analytics platform that enables users to:

Connect to and query data from external data warehouses (including meshX Foundation, Azure Synapse, Snowflake, BigQuery, and other supported data sources)
Interact with data through text and voice queries processed by AI ("Talk To Your Data" or "TTYD" feature)
View, create, and interact with data dashboards and visualizations
Generate SQL queries through AI-assisted functionality powered by large language models (LLMs)
Access analytical insights derived from connected data sources
Leverage AI-powered data analysis and business intelligence capabilities

SaaS Platform Model:

The Platform is delivered as a cloud-based subscription service
No software installation required on user devices
Automatic updates and improvements to the Platform
Multi-tenant architecture with appropriate data isolation
Accessible via web browsers and supported interfaces

2.1 Data Architecture

The Platform operates on a privacy-by-design architecture where:

Your business data remains in your infrastructure. The Platform does not store your underlying business data from connected data warehouses
The Platform stores only query metadata, user behavioral analytics, and usage patterns necessary for service functionality
Data queries are executed against your connected data warehouses, with results temporarily cached according to Section 5

3. Account Registration and Access

3.1 Account Requirements

To use the Platform, you must:

Provide accurate, current, and complete information during registration
Maintain and promptly update your account information
Maintain the security and confidentiality of your login credentials
Be at least 18 years of age or the age of majority in your jurisdiction
Have the legal authority to enter into these Terms

3.2 Account Responsibility

You are responsible for:

All activities that occur under your account
Maintaining the confidentiality of your account credentials
Notifying us immediately of any unauthorized access or security breach
Ensuring that your use complies with all applicable laws and regulations

3.3 Enterprise Accounts

For enterprise or organizational accounts, the organization's administrator is responsible for:

Managing user access and permissions
Ensuring compliance with these Terms by all users within the organization
Configuring data source connections and access controls
Maintaining appropriate security measures for organizational data

4. Acceptable Use Policy

4.1 Permitted Use

You may use the Platform only for lawful purposes and in accordance with these Terms. You agree to use the Platform in a manner consistent with:

All applicable laws, regulations, and industry standards
Your organization's data governance and security policies
The intended functionality of the Platform as a business analytics tool

4.2 Prohibited Activities

You agree NOT to:

Access data you are not authorized to view or query
Attempt to bypass, disable, or interfere with security features
Reverse engineer, decompile, or disassemble any part of the Platform
Use the Platform to transmit malware, viruses, or malicious code
Attempt to gain unauthorized access to other users' accounts or data
Scrape, crawl, or use automated means to access the Platform except as explicitly permitted
Use the Platform in any way that could damage, disable, overburden, or impair our servers
Interfere with any other party's use of the Platform
Remove, obscure, or alter any proprietary notices on the Platform
Use the Platform for any illegal, harmful, or fraudulent purpose

4.3 SQL Query Execution

When using AI-generated SQL queries:

You are responsible for reviewing and verifying all SQL queries before execution
You acknowledge that AI-generated queries may contain errors or inaccuracies
You must ensure queries comply with your organization's data access policies
You understand that query results depend on the accuracy of the AI-generated SQL and the data in your connected sources

5. Data and Privacy

5.1 Your Data

Data Ownership: You retain all ownership rights to your business data stored in connected data warehouses. The Platform does not claim any ownership rights to your data.

Data Storage Principles:

Your underlying business data from connected warehouses is never stored in the Platform's infrastructure
The Platform only stores query metadata, usage analytics, and cached query results as described below

5.2 Data We Collect and Store

The Platform collects and stores:

Usage and Analytics Data:

User interaction patterns and behavioral data
Feature usage statistics and session information
Performance metrics and error logs
Navigation patterns and user preferences

Query Metadata:

SQL query structures and patterns (not the underlying data results, except as cached)
Query execution times and performance metrics
User-generated query descriptions and annotations

Cached Query Results:

Temporary storage of query results for performance optimization
Cache duration and retention as configured by system settings
Cached data subject to automatic expiration

Account Information:

User profile information, authentication credentials
Organization and team membership data
User permissions and access control settings

5.3 Google Analytics

We use Google Analytics to collect usage statistics and improve the Platform. Google Analytics may collect:

Device and browser information
Page views and navigation patterns
Session duration and interaction events
Geographic location (country/city level)

For more information about Google Analytics data practices, visit: https://policies.google.com/technologies/partner-sites

You may opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on: https://tools.google.com/dlpage/gaoptout

5.4 Data Security

We implement industry-standard security measures including:

Encryption of data in transit (TLS/SSL)
Encryption of data at rest
Access controls and authentication mechanisms
Regular security assessments and monitoring
Compliance with applicable data protection regulations

However, no method of transmission or storage is 100% secure. You acknowledge that you use the Platform at your own risk.

5.5 Data Retention

Cached query results: Retained according to cache expiration policies (typically 15-30 minutes)
Usage analytics: Retained for up to 24 months
Account data: Retained for the duration of your account plus any required retention period
Upon account termination, we will delete or anonymize your data according to Section 15.4

5.6 Privacy Policy

Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Platform, you consent to our data practices as described in the Privacy Policy.

For users in the European Union and European Economic Area, we comply with the General Data Protection Regulation (GDPR). You have the following rights:

Data Subject Rights:

Right of Access: Request confirmation of whether we process your personal data and obtain a copy
Right to Rectification: Request correction of inaccurate or incomplete personal data
Right to Erasure ("Right to be Forgotten"): Request deletion of your personal data under certain conditions
Right to Restriction of Processing: Request limitation of processing under certain circumstances
Right to Data Portability: Receive your personal data in a structured, commonly used format
Right to Object: Object to processing of your personal data for certain purposes
Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent
Right to Lodge a Complaint: File a complaint with your local data protection authority

Legal Basis for Processing:

We process personal data based on:

Contract performance (to provide the Platform services)
Legitimate interests (to improve and secure the Platform)
Legal obligations (to comply with applicable laws)
Your consent (where required)

International Data Transfers:

Your data may be transferred to and processed in countries outside the EU/EEA. We ensure appropriate safeguards including:

Standard Contractual Clauses (SCCs) approved by the European Commission
Adequacy decisions where applicable
Additional security measures to protect your data

Data Protection Officer:

For GDPR-related inquiries, contact our Data Protection Officer at: [email protected]

Supervisory Authority:

You have the right to lodge a complaint with your local data protection authority. For a list of EU data protection authorities, visit: https://edpb.europa.eu/about-edpb/board/members_en

5.8 Regional Data Protection Compliance

UAE/Saudi Arabia Compliance:

We comply with data protection regulations in the United Arab Emirates and Kingdom of Saudi Arabia, including:

UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data
Saudi Arabia Personal Data Protection Law (PDPL)
Applicable regulations from UAE Data Office and Saudi Arabia's National Data Management Office (NDMO)

For users in UAE/Saudi Arabia:

Data may be stored and processed within the UAE or other approved jurisdictions
We implement appropriate technical and organizational measures per local requirements
Cross-border data transfers comply with applicable local regulations

Other Regional Compliance:

We also comply with applicable data protection laws in other jurisdictions where we operate, including but not limited to:

Bahrain Personal Data Protection Law
Qatar Data Protection Law
Oman Data Protection Law
Other GCC data protection regulations

Data Protection Contact:

For all data protection inquiries (EU, UAE, Saudi Arabia, and other regions): [email protected]

6. Data Source Connections

6.1 Connection Authorization

You are solely responsible for:

Providing valid credentials for data warehouse connections
Ensuring you have authorization to connect to and query data sources
Maintaining the security of connection credentials
Complying with the terms of service of connected data platforms

6.2 Data Source Permissions

By connecting a data source, you:

Grant the Platform permission to execute queries on your behalf
Represent that you have authority to grant such access
Acknowledge that query permissions are governed by your data warehouse's access controls
Understand that the Platform will execute queries using the credentials you provide

6.3 Connection Security

We implement secure connection protocols, but you acknowledge that:

You are responsible for managing data warehouse security settings
You must implement appropriate network security measures
You should use least-privilege access principles for connection credentials
You must promptly revoke Platform access if credentials are compromised

7. Intellectual Property Rights

7.1 Platform Ownership

The Platform, including all software, algorithms, user interfaces, designs, graphics, and documentation, is owned by meshX and protected by intellectual property laws. These Terms do not grant you any ownership rights to the Platform.

7.2 Limited License

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Platform solely for your internal business purposes.

7.3 User Content

You retain ownership of any content you create using the Platform (dashboards, query annotations, custom configurations). By using the Platform, you grant us a limited license to:

Host, cache, and display your content as necessary to provide the Service
Use aggregated, anonymized usage patterns to improve the Platform
Create derivative works for service improvement purposes

7.4 Feedback

If you provide feedback, suggestions, or ideas about the Platform, we may use such feedback without any obligation to you, including for product improvements and development.

8. AI-Generated Content and Disclaimers

8.1 AI Functionality

The Platform uses artificial intelligence to:

Generate SQL queries based on natural language inputs
Provide data insights and analysis
Generate visualizations and dashboard recommendations
Interpret and summarize data patterns

8.2 AI Limitations and Disclaimers

IMPORTANT: AI-GENERATED CONTENT MAY CONTAIN ERRORS

You acknowledge and agree that:

AI-generated SQL queries may be inaccurate, incomplete, or incorrect
You must review and verify all AI-generated queries before execution
AI-generated insights and analysis may be imperfect or misleading
The Platform does not guarantee the accuracy, completeness, or reliability of AI outputs
You are solely responsible for business decisions based on AI-generated content

YOU MUST INDEPENDENTLY VERIFY ALL AI-GENERATED CONTENT BEFORE RELYING ON IT FOR BUSINESS DECISIONS

8.3 No Professional Advice

The Platform provides analytical tools and AI assistance but does not provide:

Professional advice (financial, legal, medical, or otherwise)
Guaranteed accurate predictions or forecasts
Recommendations that replace human judgment and expertise

9. EU AI Act Compliance

9.1 Applicability

The Platform incorporates artificial intelligence systems, including large language models (LLMs), that are subject to the European Union Artificial Intelligence Act (EU AI Act, Regulation (EU) 2024/1689) when serving users in the European Union or European Economic Area.

9.2 AI System Classification

Under the EU AI Act, the Platform's AI systems are classified as follows:

General-Purpose AI Systems: The Platform utilizes general-purpose AI models (including LLMs) for:

Natural language processing for the Talk To Your Data (TTYD) feature
SQL query generation from natural language inputs
Data analysis and insight generation
Dashboard recommendations and data visualization suggestions

Risk Classification: Based on the current intended use cases, we classify our AI systems as limited-risk AI systems that require transparency obligations under the EU AI Act.

We continuously monitor our AI applications and will update this classification if use cases evolve to higher-risk categories.

9.3 Transparency Obligations

In compliance with EU AI Act transparency requirements, we inform you that:

AI-Generated Content Identification:

Content generated by AI systems (including SQL queries, insights, and recommendations) is clearly identified in the user interface
The TTYD feature prominently displays that responses are AI-generated
Users are notified when interacting with AI-powered features

AI System Information:

The Platform uses large language models from reputable providers (including Azure OpenAI and similar services)
AI systems are designed to assist with data analysis and query generation, not to make autonomous high-risk decisions
Human oversight and verification are required for all AI-generated outputs

9.4 User Rights Under EU AI Act

If you are located in the EU/EEA, you have the right to:

Right to Information:

Receive clear information about how AI systems process your inputs
Understand the capabilities and limitations of AI features
Access documentation about AI system functionality

Right to Explanation:

Request explanation of AI-generated outputs, including SQL queries and insights
Understand the logic behind AI recommendations
Access information about data used to train or fine-tune AI models (where applicable)

Right to Human Review:

Request human review of AI-generated content before relying on it for decisions
Contest AI-generated outputs that you believe are incorrect
Receive human support for AI-related issues through our support channels

Right to Opt-Out:

Disable AI-assisted features and use manual query tools where available
Choose alternative methods for data interaction that do not rely on AI

9.5 AI System Safeguards

We implement the following safeguards in compliance with EU AI Act requirements:

Accuracy and Robustness:

Regular testing and validation of AI model outputs
Monitoring for AI hallucinations, errors, and inaccuracies
Version control and testing protocols for AI system updates
Fallback mechanisms when AI systems produce low-confidence outputs

Human Oversight:

All AI-generated SQL queries must be reviewed by users before execution
Clear warnings about the need to verify AI outputs
Human-in-the-loop design for critical data operations
Support team availability for AI-related concerns

Security and Privacy:

AI processing complies with data minimization principles
User inputs to AI systems are processed securely
AI training data does not include your proprietary business data
Segregation between AI processing and customer data storage

Transparency and Documentation:

Clear disclosure of AI capabilities and limitations
Documentation of AI system architecture and functionality
Regular updates to AI system information
Incident reporting for significant AI malfunctions

9.6 Data Used by AI Systems

Input Data:

User queries and prompts submitted to TTYD and other AI features
Database schema information (table names, column names, relationships) necessary for SQL generation
User preferences and interaction history to improve AI responses
No underlying business data from your data warehouse is used to train AI models

Training Data:

General-purpose AI models are pre-trained by third-party providers on publicly available datasets
We do not use customer-specific business data for AI model training without explicit consent
Any fine-tuning or customization uses only aggregated, anonymized patterns

Data Processing Location:

AI processing may occur in cloud regions including EU, US, and other locations
Data transfers comply with EU data protection requirements (GDPR)
Appropriate safeguards (Standard Contractual Clauses) are in place for international transfers

9.7 AI System Limitations and Risks

We transparently communicate the following limitations and risks:

Known Limitations:

AI may generate syntactically correct but logically incorrect SQL queries
AI responses may contain outdated information based on training data cutoff dates
AI may misinterpret ambiguous natural language queries
AI performance varies based on query complexity and database schema complexity
AI may produce inconsistent results for similar queries

Potential Risks:

Business decisions based on AI-generated insights without verification may be incorrect
AI-generated queries may not align with your organization's data governance policies
Over-reliance on AI without human verification could lead to data misinterpretation
AI systems may reflect biases present in training data

Risk Mitigation Measures:

Mandatory review requirements for AI-generated queries
Prominent warnings and disclaimers at interaction points
Query explanation features to help users understand AI logic
Ability to manually modify or reject AI suggestions

9.8 Reporting AI Incidents

If you experience significant AI system malfunctions, errors, or incidents that:

Produce substantially incorrect or harmful outputs
Violate your rights under the EU AI Act
Pose risks to health, safety, or fundamental rights

Please report to: [email protected]

We will investigate reported incidents and take appropriate corrective action in accordance with EU AI Act requirements.

9.9 Updates to AI Systems

We may update, modify, or replace AI systems to:

Improve accuracy and performance
Comply with regulatory requirements
Add new capabilities or features
Address identified issues or limitations

Material changes to AI systems that affect EU AI Act compliance will be communicated through:

Email notifications to registered users
In-app notifications
Updates to this Terms of Use document

9.10 Third-Party AI Providers

The Platform integrates AI services from third-party providers, including but not limited to:

Microsoft Azure OpenAI Service
Other enterprise AI service providers as needed

These providers are selected based on their compliance with:

EU AI Act requirements
GDPR and EU data protection standards
Industry security and reliability standards

We maintain appropriate agreements with AI providers to ensure compliance with applicable regulations.

For questions, concerns, or requests related to AI systems and EU AI Act compliance:

AI Compliance Contact:

Email: [email protected]

Subject line: "EU AI Act Inquiry - [Your Topic]"

For AI safety incidents: [email protected]

For general AI feature questions: [email protected]

10. Service Availability and Modifications

10.1 Service Availability

While we strive to provide reliable service, we do not guarantee that:

The Platform will be available at all times without interruption
The Platform will be error-free or secure
Defects will be corrected promptly
The Platform will meet your specific requirements

10.2 Maintenance and Downtime

We reserve the right to:

Perform scheduled maintenance with reasonable notice
Conduct emergency maintenance without notice
Temporarily suspend access for security or technical reasons

10.3 Service Modifications

We may:

Modify, update, or discontinue features at any time
Change pricing and subscription terms with notice
Update these Terms as described in Section 18

We will provide reasonable notice of material changes affecting your use of the Platform.

11. Fees and Payment Terms

11.1 Subscription Fees

Use of the Platform requires a paid subscription unless otherwise specified. Fees are:

Billed according to your selected plan
Subject to change with 30 days' notice
Non-refundable except as required by law or specified in your subscription agreement

11.2 Payment Authorization

By providing payment information, you:

Authorize us to charge the applicable fees
Represent that you have authority to use the payment method
Agree to maintain valid payment information

11.3 Late Payment

Failure to pay may result in:

Suspension of access to the Platform
Account termination after reasonable notice
Collection of outstanding amounts plus reasonable collection costs

11.4 Taxes

Fees are exclusive of taxes. You are responsible for all applicable taxes except those based on our net income.

12. Warranties and Disclaimers

12.1 Limited Warranty

We warrant that the Platform will perform substantially in accordance with our documentation under normal use.

12.2 DISCLAIMER OF WARRANTIES

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

IMPLIED WARRANTIES OF MERCHANTABILITY
FITNESS FOR A PARTICULAR PURPOSE
NON-INFRINGEMENT
ACCURACY OR RELIABILITY OF RESULTS
UNINTERRUPTED OR ERROR-FREE OPERATION

WE DO NOT WARRANT THAT:

THE PLATFORM WILL MEET YOUR REQUIREMENTS
AI-GENERATED CONTENT WILL BE ACCURATE OR ERROR-FREE
DATA QUERIES WILL PRODUCE CORRECT RESULTS
THE PLATFORM WILL BE SECURE OR FREE FROM VIRUSES
ERRORS OR DEFECTS WILL BE CORRECTED

YOU ASSUME ALL RISK FOR USE OF THE PLATFORM AND ANY BUSINESS DECISIONS BASED ON PLATFORM DATA.

13. Limitation of Liability

13.1 EXCLUSION OF DAMAGES

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL WE BE LIABLE FOR:

INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES
LOST PROFITS, LOST REVENUE, OR LOST DATA
BUSINESS INTERRUPTION OR LOSS OF BUSINESS OPPORTUNITY
COST OF SUBSTITUTE SERVICES
DAMAGES RESULTING FROM AI-GENERATED ERRORS OR INACCURACIES
DAMAGES FROM UNAUTHORIZED ACCESS TO OR USE OF DATA
DAMAGES FROM SYSTEM FAILURES OR DATA LOSS

THIS APPLIES WHETHER LIABILITY ARISES FROM CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

13.2 CAP ON LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL CUMULATIVE LIABILITY ARISING FROM OR RELATED TO THESE TERMS OR YOUR USE OF THE PLATFORM SHALL NOT EXCEED THE LESSER OF:

THE AMOUNT YOU PAID TO US IN THE 12 MONTHS PRECEDING THE CLAIM, OR
$1,000 USD

13.3 Essential Purpose

You acknowledge that these limitations of liability are essential elements of the agreement between you and us, and that we would not provide the Platform without these limitations.

13.4 Jurisdictional Limitations

Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities. In such jurisdictions, our liability is limited to the greatest extent permitted by law.

14. Indemnification

You agree to indemnify, defend, and hold harmless meshX, its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorneys' fees, arising out of or related to:

Your use or misuse of the Platform
Your violation of these Terms
Your violation of any applicable laws or regulations
Your violation of any third-party rights, including intellectual property or privacy rights
SQL queries you execute or business decisions you make based on Platform data
Your connection to or use of third-party data sources
Content you submit or share through the Platform
Any negligent or wrongful conduct by you or your users

We reserve the right to assume the exclusive defense and control of any matter subject to indemnification by you, and you agree to cooperate with our defense of such claims.

15. Term and Termination

15.1 Term

These Terms commence when you first access the Platform and continue until terminated as described below.

15.2 Termination by You

You may terminate your account at any time by:

Canceling your subscription through account settings
Contacting our support team
Ceasing all use of the Platform

15.3 Termination by Us

We may suspend or terminate your access immediately without notice if:

You breach these Terms
Your account shows suspicious or fraudulent activity
You engage in prohibited activities under Section 4.2
Required by law or legal process
Your payment is overdue (after reasonable notice)

We may also terminate your account for convenience with 30 days' notice.

15.4 Effects of Termination

Upon termination:

Your right to access the Platform immediately ceases
You must cease all use of the Platform
We will delete or anonymize your account data and cached query results within 30 days, except as required for legal compliance or as specified in our Privacy Policy
You remain liable for all fees incurred prior to termination
Sections that by their nature should survive (including Sections 5, 7, 9, 12, 13, 14, 16, and 17) will continue to apply

15.5 No Refunds

Except as required by law, fees paid are non-refundable, and we will not provide refunds or credits for:

Partial subscription periods
Unused features or services
Termination or suspension due to Terms violations

16. Dispute Resolution

16.1 Informal Resolution

Before filing any formal claim, you agree to contact us at [email protected] to seek informal resolution of any dispute. We will attempt to resolve disputes in good faith within 30 days.

16.2 Governing Law

These Terms are governed by the laws of the United Arab Emirates, without regard to conflict of law principles.

16.3 Jurisdiction

For enterprise customers located in the UAE or Gulf region, any disputes shall be subject to the exclusive jurisdiction of the courts of Dubai, United Arab Emirates.

For other users, disputes shall be resolved according to the jurisdiction specified in your subscription agreement, or if none is specified, in the courts of Dubai, United Arab Emirates.

16.4 Arbitration (if applicable)

Where arbitration is specified in your subscription agreement, disputes will be resolved through binding arbitration in accordance with the applicable arbitration rules, rather than in court.

16.5 Class Action Waiver

TO THE EXTENT PERMITTED BY LAW, ALL CLAIMS MUST BE BROUGHT IN THE PARTIES' INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING.

17. General Provisions

17.1 Entire Agreement

These Terms, together with our Privacy Policy and any subscription agreement you have entered into, constitute the entire agreement between you and us regarding the Platform.

17.2 Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

17.3 No Waiver

Our failure to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision.

17.4 Assignment

You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may assign these Terms without restriction. Any attempted assignment in violation of this section is void.

17.5 Force Majeure

We are not liable for any failure or delay in performance due to circumstances beyond our reasonable control, including acts of God, natural disasters, war, terrorism, labor disputes, or internet service provider failures.

17.6 Relationship of Parties

Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship between you and us.

17.7 Third-Party Beneficiaries

These Terms do not create any third-party beneficiary rights except as expressly stated.

17.8 Export Compliance

You agree to comply with all applicable export and import control laws and regulations in your use of the Platform.

17.9 U.S. Government Rights

If you are a U.S. government entity, the Platform is a "commercial item" as defined in FAR 2.101, and use is governed by these Terms.

17.10 Compliance Summary

The Platform is designed to comply with applicable laws and regulations in the jurisdictions where we operate. Key compliance frameworks include:

European Union:

General Data Protection Regulation (GDPR) - See Section 5.7
EU AI Act (Regulation (EU) 2024/1689) - See Section 9
ePrivacy Directive

United Arab Emirates:

UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data
UAE Cybersecurity Law
UAE Data Office regulations
Dubai International Financial Centre (DIFC) Data Protection Law (where applicable)

Kingdom of Saudi Arabia:

Personal Data Protection Law (PDPL)
Saudi Arabia Cybersecurity Framework
National Data Management Office (NDMO) regulations
Cloud Computing Regulatory Framework

Other GCC Countries:

Bahrain Personal Data Protection Law
Qatar Data Protection Law
Oman Data Protection Law
Kuwait Data Protection regulations

International Standards:

ISO/IEC 27001 (Information Security Management)
ISO/IEC 27018 (Cloud Privacy)
SOC 2 Type II compliance practices

Industry Standards:

Payment Card Industry Data Security Standard (PCI DSS) principles
OWASP security best practices
NIST Cybersecurity Framework guidelines

This list is not exhaustive. We continuously monitor regulatory developments and update our compliance practices accordingly.

18. Changes to Terms

18.1 Modification Rights

We reserve the right to modify these Terms at any time. We will provide notice of material changes by:

Posting the updated Terms on the Platform with a new "Last Updated" date
Sending email notification to your registered email address
Displaying a prominent notice on the Platform

18.2 Acceptance of Changes

Continued use of the Platform after the effective date of modified Terms constitutes your acceptance of the changes. If you do not agree to the modified Terms, you must stop using the Platform and terminate your account.

18.3 Material Changes

For material changes that substantially affect your rights, we will provide at least 30 days' notice before the changes take effect.

19. Contact Information

For questions, concerns, or notices regarding these Terms, please contact us:

meshX Website: https://meshx.io Product: https://dashboards.ai

Legal Inquiries: Email: [email protected]

Product Support: Email: [email protected]

Data Protection (GDPR, UAE, Saudi, GCC): Data Protection Officer: [email protected]

AI Compliance & Safety: AI Compliance: [email protected] AI Safety Incidents: [email protected]

Acknowledgment

BY ACCESSING OR USING DASHBOARDS.AI, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS OF USE. IF YOU DO NOT AGREE TO THESE TERMS, YOU MUST NOT ACCESS OR USE THE PLATFORM.

YOU SPECIFICALLY ACKNOWLEDGE THE DISCLAIMERS IN SECTIONS 8 (AI-GENERATED CONTENT), 9 (EU AI ACT COMPLIANCE), 12 (WARRANTIES), AND 13 (LIMITATION OF LIABILITY).

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